Pricing

How do you count MAU?

MAU is the total number of unique users that have accessed your cluster in a given monthly billing period. To put this more simply, each unique user that makes an API call to your game or app’s cluster from any device during the month is counted as a single unique user. If the same user accesses the cluster from multiple devices and over multiple days and weeks throughout the month they are still only counted once.

What kind of support do I get with AcceleratXR?

All paying customers get dedicated support through our ticket system.

Each tier has higher SLA compared to lower plans with guaranteed response times based on the severity of the issue. At the Studio and Enterprise levels, customers have access to a private Slack channel, direct engineering support and are able to schedule times to ask questions and discuss their products by phone.

Enterprise customers receive dedicated engineering support for their titles whereby we will provide best practices, guidelines and title specific assistance. Consultation services are also available to enterprise customers needing integration assistance or custom solutions.

Access to source code for premium features is given to customers of all self-hosted plans as well as the managed Enterprise plan for the duration of the support contract.

What does AcceleratXR do with collected data?

Absolutely nothing. Any user or product data collected through the use of AcceleratXR managed services is 100% yours. We will never analyze, mine, or process collected data without express written authorization from you. We will never sell your data to a third party.

We do collect a small amount of anonymous usage data and statistics about individual services for the purpose of improving the products and services that we provide to you. This data will never be sold or shared with a third party.

We may also request access to your data in order to provide support assistance and services at your request and only after written authorization has been given.