Frequently Asked Questions

Yes! Most of our customers integrate the AcceleratXR platform as-is, without  needing to customize anything. Careful attention has been paid to implement every system and feature in a way that covers a wide variety of common use cases.

Absolutely! Our tools and technology are written with the highest standard of code quality and have been meticulously designed for maximum flexibilty and rapid iteration. We strongly believe online and multi-player technology should be free and open. That’s why we’ve made our complete source code available to anyone at no initial cost.

No. Our technology is completely free to use until your product reaches $100,000 in gross revenue. Full source code is available for download here. We call this AcceleratXR Core. There are enough features in the free Core edition of AcceleratXR to not just get you started but allow you to build a fully functioning multi-player online game or app. Some of the features in Core include account management, matchmaking and our real-time communication server.

Products that earn more than $100,000 in gross revenue must pay a 4% royalty on each unit sold after the first $100,000. For example, if your product grosses $150,000 then you would owe a royalty payment of $2,000 on $50,000. If your product costs $10 on the Apple Store this is also equivalent to $0.40 of each unit sold.

No royalties are owed for customers on a managed services plan.

We understand that everyone has different needs. Some developers prefer to completely own the infrastructure and others simply want to sit back and let someone else deal with it.

The self-hosted pricing plans are for the do-it-yourself customers whom can dedicate resources to maintain and scale their own server infrastructure. These customers get premium features as well as dedicated support when they encounter problems.

For those that prefer everything to “just work” we offer managed pricing plans. With a managed plan AcceleratXR handles all the hard work for you. From maintaining infrastructure to scaling services, data backups, covering the bandwidth charges and more. Our team makes sure that your cluster(s) stay up and running at all times. Our pricing is based on a per monthly active user rate to keep billing as simple as possible.

Starting in April of 2023 all managed plans will be migrated to our new CCU/hour based billing system. Managed clusters will be billed on an hourly basis using the total CCU in a given hour and multiplying it by the per CCU price of the plan selected, minus the included number of CCU for that plan. The number of CCU in a given hour is calculated using the 90th percentile of unique users that make at least one API call during that hour.

The number of unique users that make an API call is calculated for each minute of the hour. At the end of each hour, the top six minutes with the highest number of unique users is removed and the remaining counts are averaged to find the median total CCU for that hour. The total CCU is then multiplied by the price per CCU of the given plan and the resulting amount is added to your monthly invoice.

This process repeats for every hour of the month for all active clusters in your account.

Example: You’ve selected the Indie plan at $19.99/mo. The plan includes 10 CCU with each additional CCU per hour costing $0.005. In a single hour your game’s average CCU varies between 35 and 517 with a peak of 742 during the hour. The equation below computes the cost per hour. For simplicity we’ll show only the peak CCU of each ten minute block.

5 + 27 + 98 + 68 + 142 + 83 = 281 – 10 = 271 / 5 = 54 * $0.005 = $0.271

A unique user is defined as a single user account that performs at least one API call  to a managed cluster in a given hour from the same IP address.

If the same user account access the cluster from two different IP addresses it is counted as two unique users.

An active cluster is defined as a single managed AcceleratXR cluster that has been deployed to the AcceleratXR Cloud service that is in the running state.

Deployed clusters that are in the stopped or terminated state are not considered active and will not incur billing charges.

All paying customers get dedicated support through our ticket system.

Each tier has higher SLA compared to lower plans with guaranteed response times based on the severity of the issue. At the Studio and Enterprise levels, customers have access to a private Slack channel, direct engineering support and are able to schedule times to ask questions and discuss their products by phone.

Enterprise customers receive dedicated engineering support for their titles whereby we will provide best practices, guidelines and title specific assistance. Consultation services are also available to enterprise customers needing integration assistance or custom solutions.

Access to source code for premium features is given to customers of all self-hosted plans as well as the managed Enterprise plan for the duration of the support contract.

Absolutely nothing. Any user or product data collected through the use of AcceleratXR managed services is 100% yours. We will never analyze, mine, or process collected data without express written authorization from you. We will never sell your data to a third party.
We do collect a small amount of anonymous usage data and statistics about individual services for the purpose of improving the products and services that we provide to you. This data will never be sold or shared with a third party.

We may also request access to your data in order to provide support assistance and services at your request and only after written authorization has been given.

A cluster is a single deployment of our AcceleratXR platform intended to work with a single product. Each cluster runs in an isolated namespace within our Kubernetes based cloud platform. This ensures that your data, code customizations, and access information is completely secured and protected.

Each managed AcceleratXR cluster maintains its own set of database instances running within the namespace. As a result, these database instances are directly accessible to every customer. Unlike some other solutions, direct database access is included in every managed plan at no additional charge.

In addition to maintaining isolated database instances for each cluster within a namespace, each database utilizes strong authentication, encryption in transit and encryption on disk so that your data always protected.

When a game is available to the public as well as in active development it is recommended to separate your development environment from the live public environment. This is easily solvable using multiple AcceleratXR clusters, one for each environment required. For small games, it is recommended to maintain two clusters; one for development, another for live. For larger projects it is recommended to have four clusters; one for development, a second for quality assurance testing, a third for staging and a fourth for live.

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